Refund policy

Outback Tallow Co — Return & Refund Policy
Last updated: July 2026

At Outback Tallow Co., we take pride in creating high-quality, skin-loving products with honest ingredients. If something's not quite right, we're here to help.

30-Day Return Policy
We offer returns within 30 days of receiving your order, provided the item meets the eligibility conditions below.

Eligibility for Returns
To be eligible for a return:

  • Item must be unused, unopened, and in its original packaging
  • Item must be returned within 30 days of delivery
  • Proof of purchase is required (e.g. order confirmation email)

Due to hygiene standards, we cannot accept returns on opened or used skincare products unless they are deemed faulty.

Change of Mind
Changed your mind? No worries. We offer a full refund on unused, unopened products returned within 30 days of delivery. Return shipping costs are the responsibility of the customer. Please contact us at return@outbacktallowco.com before sending anything back.

Damaged or Faulty Items
If your product arrives damaged or faulty, please contact us within 14 days of receiving your order with:

  • A description of the issue
  • Clear photos of the product and packaging
  • Your order number

We'll replace or refund faulty items as per your preference, in accordance with your rights under Australian Consumer Law.

Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

How to Start a Return
To lodge a return, please email us at return@outbacktallowco.com. Include your order number, reason for return, and photos if applicable. We'll provide instructions for sending your item back.

Please use tracked postage for all returns we cannot process untracked items and are not responsible for items lost in transit.

Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?
📧 phat@outbacktallowco.com
📍 Townsville, QLD, Australia

Outback Tallow Co.™ PHAT Chance of Goodness. Simple ingredients. Real results.